We hope that you are pleased with your order. Should you wish to return any of the items you bought for any reason, we will be happy to refund or exchange a product provided it is in fully resalable condition. Replacements can only be made within 7 days of receipt of goods. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved your refund will be processed and it will only be issued to the sender's card - i.e. the card used to purchase the goods in the first instance; and will not be made until the goods are returned.

Bespoke orders and embossers customised to your name are considered non-refundable items unless damaged or faulty.

Shipping costs are generally non-refundable (exceptions apply).

In the event of your order being damaged in transit please notify us within 24 hours of receipt. We will then refund your order including postage costs. We may ask for photographic proof of damage. If external damage is evident on receipt of goods please sign ‘checked and found to be damaged’. Without this we may be unable to process your refund.

Products should be returned to City Company Seals Ltd, 57 Hodgson Ct, Wickford SS11 8XR UK. You will be responsible for paying for your own shipping costs for returning your item. If you receive a refund, the cost of return shipping will be deducted from your refund (unless goods are damaged).

Please email enquiries@citycoseals.co.uk if you need any further information or assistance